Nationwide delivery across Egypt · Cash on delivery · Exclusive palm-farm visits
Help Center

Frequently Asked Questions

Everything you need to know about Samra Food.

Orders & Delivery

How long does delivery take?

Orders are typically delivered within 2–4 business days. You'll receive a confirmation once your order is on its way.

Is there free shipping?

Shipping is free on qualifying orders. Any applicable delivery fee is shown clearly at checkout before you pay.

Can I track my order?

Yes — once your order ships, we'll follow up with delivery details so you always know where it is.

Payments

What payment methods do you accept?

Pay in Egyptian pounds to the courier when your order arrives. We currently offer cash on delivery only.

Is my payment secure?

Your payment is collected in cash by the courier on delivery. We do not collect or store any card details on our site.

Can I use a discount code?

Yes — enter your code in the cart or checkout summary and the discount is applied instantly.

Products

How fresh are your dates?

We harvest and pack in small batches so your dates arrive as fresh as possible, with no artificial preservatives.

Do you offer different sizes?

Many products offer size or grade options (e.g. Large, Jumbo, Premium) — just pick your preferred option on the product page.

How should I store my dates?

Keep them in a cool, dry place. For longer freshness, store them in an airtight container in the fridge.

Agricultural Lands

How do I buy agricultural land?

Lands are not sold through the cart. Browse listings, open a land's details, and submit an inquiry — our team guides you through consultation and paperwork.

What does a land inquiry involve?

After you submit an inquiry, our agricultural team contacts you to discuss the plot, arrange document review, and plan next steps. There's no obligation.

Are the lands ready for agriculture?

Each listing shows soil type, water source, road access, and suitable crops so you can assess readiness before inquiring.

Account

Do I need an account to order?

You'll need an account to complete checkout, which also lets you track your orders and inquiries.

How do I create an account?

Click Sign Up in the top navigation, enter your details, and you're ready to shop.

Still have a question?

Our team is a message away — reach us however suits you.